Refund Policy

Last Updated: July 2026

At Head Rise, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help. Please read our Refund Policy carefully before requesting a return or refund.

1. Eligibility for Refunds

You may be eligible for a refund if:

  • You received the wrong item.
  • Your order arrived damaged or defective.
  • You received an incomplete order.
  • Your product has a verified manufacturing defect.

Refund requests must be submitted within 7 days of receiving your order.

2. Items Not Eligible for Refund

  • Products damaged due to misuse or improper handling.
  • Items showing signs of wear or use.
  • Products returned without original packaging.
  • Requests submitted after the refund period.
  • Items purchased during clearance or final sale promotions (unless damaged or incorrect).

3. Return Conditions

To qualify for a refund, returned products must:

  • Be unused and in original condition.
  • Include original packaging, tags, and accessories.
  • Be securely packed to avoid damage during return shipping.

4. Refund Process

Step Description
1 Contact our support team with your order number and reason for the request.
2 Provide clear photos if the product is damaged, defective, or incorrect.
3 Our team will review your request within 2–3 business days.
4 If approved, you'll receive return instructions.
5 After we receive and inspect the returned item, your refund will be processed.

5. Refund Method

Approved refunds will be issued using the original payment method whenever possible. Depending on your payment provider or bank, it may take 5–10 business days for the refunded amount to appear in your account.

6. Shipping Charges

  • Original shipping charges are generally non-refundable.
  • If the return is due to our mistake (wrong, damaged, or defective item), we will cover the reasonable return shipping cost.
  • If the return is for personal reasons, the customer is responsible for return shipping expenses.

7. Order Cancellation

Orders may only be cancelled before they have been processed or dispatched. Once an order has been shipped, it cannot be cancelled and must follow the return process outlined in this policy.

8. Non-Delivery

If your order cannot be delivered due to an incorrect address, unavailable recipient, or refusal to accept the package, additional shipping charges may apply before the order can be re-shipped.

Important Notice

To ensure a smooth refund process, please keep your proof of purchase and contact our customer support before returning any product. Returns sent without prior approval may experience delays in processing.

Need Assistance?

If you have questions regarding refunds or returns, please contact us:

Head Rise
207EB Near Railway Station
Muhammad Nagar, Karachi 75050
Pakistan

Email: info@headrise.pk
Phone: +44 7308 164978